Household Appliance Technician

Responsibilities

• Demonstrate a positive, professional, and client-oriented attitude about the company with coworkers, tenants, clients, and the public
• Establish and maintain collaborative working relationships between coworkers
• Follow proper procedure when servicing a customer’s home, follow proper paperwork protocol, maintain their trucks (and truck stock), maintain their uniforms, and promote a positive work atmosphere for customers and other employees
• Strive for improvements in work processes and results to better meet company and customer’s expectations
• Promote employee recognition programs and ensure employees are informed of all company communications
• Maintain a safe and respectful work environment for employees
• Expert traveling Dade and Broward County
• Normal Working Hours: Monday through Friday 8AM-5PM, Overtime as required - On call over weekends as required
• May work outside, in crawlspaces, closets, and attics
• Work with sheet metal and sharp objects
• Lifting and physical exertion required
• Performance Metrics: Assignments or calls per day, experience, disposition and teamwork including regards for our organization. Meeting or beating industry time standards for assigned work and following company processes, policies, and procedures. Accuracy of paperwork and reporting - Collection of documents, signatures or payments for work performed. Callbacks resulting from misdiagnosis or poor workmanship, “GO-BACKS”. Complete truck inventory, Truck maintenance, organization, and cleanliness. Company tool maintenance and condition. Professional image to always represent the company. Completing all required training. Safety oriented
• Troubleshoot equipment and related job problems
• Present findings and options to customers, providing advise as needed/requested
• Complete approved repairs, improvements, or installations within industry standard hours per repair pricing guide
• Clean equipment/work area - Ensure complete customer satisfaction upon completion
• Complete all paperwork required by management
• Collect for work performed if required: documents, payment or signatures
• Maintain truck inventory - Keep assigned service vehicle organized and clean
• Track vehicle maintenance and alert management when maintenance is necessary
• Contact the office following the completion of each call, providing requested information regarding the work completed, and receiving dispatch instructions for the next call
• Provide customers with information and pricing on service agreements, accessories, and other comfort improvements
• Provide customers with information on new equipment when repairs exceed specified amount and/or existing equipment exceeds 10 years of age
• Perform equipment installations and /or maintenance work if needed
• Identify and suggest opportunities for quality and cost improvements
• Other duties as needed

Qualifications

Factory Trained technicians are always a plus

We are looking for talent, and are willing to pay for it

Expert traveling Dade and Broward County

Normal Working Hours: Monday through Friday 8AM-5PM, Overtime as required - On call over weekends as required

May work outside, in crawlspaces, closets, and attics

Work with sheet metal and sharp objects

Lifting and physical exertion required

Performance Metrics: Assignments or calls per day, experience, disposition and teamwork including regards for our organization. Meeting or beating industry time standards for assigned work and following company processes, policies, and procedures. Accuracy of paperwork and reporting - Collection of documents, signatures or payments for work performed. Callbacks resulting from misdiagnosis or poor workmanship, “GO-BACKS”. Complete truck inventory, Truck maintenance, organization, and cleanliness. Company tool maintenance and condition. Professional image to always represent the company. Completing all required training. Safety oriented

Troubleshoot equipment and related job problems

Present findings and options to customers, providing advise as needed/requested

Complete approved repairs, improvements, or installations within industry standard hours per repair pricing guide

Clean equipment/work area - Ensure complete customer satisfaction upon completion

Complete all paperwork required by management

Collect for work performed if required: documents, payment or signatures

Maintain truck inventory - Keep assigned service vehicle organized and clean

Track vehicle maintenance and alert management when maintenance is necessary

Contact the office following the completion of each call, providing requested information regarding the work completed, and receiving dispatch instructions for the next call

Provide customers with information and pricing on service agreements, accessories, and other comfort improvements

Provide customers with information on new equipment when repairs exceed specified amount and/or existing equipment exceeds 10 years of age

Perform equipment installations and /or maintenance work if needed

Identify and suggest opportunities for quality and cost improvements

Other duties as needed