House Supervisor PRN

About Us

Located on the southwest corner of Main and Van Buren, Lutheran Downtown Hospital opened for patient care in November 2021 with 60 beds and room to expand. A modern hospital in the heart of the city, patients receive care from a team dedicated to providing compassionate care, with excellence, to every patient, every time. A proud member of Lutheran Health Network, Lutheran Downtown Hospital offers a variety of inpatient and outpatient services, including a 19-room emergency department, four operating suites, three gastroenterology suites, diagnostic imaging services, robotic-assisted surgery capabilities, and laboratory services.

About the Role

The Supervisor, House - RN provides critical leadership during assigned shifts to oversee hospital operations and ensure the delivery of safe, high-quality patient care. This role acts as the administrative point of contact during non-business hours, including evenings, nights, weekends, and holidays. The Supervisor coordinates patient flow, manages staffing, addresses emergencies, and ensures compliance with hospital policies and regulatory standards, serving as a resource for clinical and non-clinical staff.

Responsibilities

• Oversees hospital operations during assigned shifts, ensuring appropriate staffing levels across departments to meet patient care needs.
• Monitors hospital census, coordinates admissions, discharges, and transfers, and ensures optimal bed utilization.
• Acts as the administrative point of contact for staff, patients, and families during non-business hours, addressing inquiries, resolving conflicts, and providing support.
• Responds to emergencies, crises, and critical patient care issues, coordinating resources and personnel to ensure safety and quality care.
• Serves as the incident commander in disaster situations until relieved by a senior leader, ensuring effective communication and resource allocation.
• Supervises nursing staff, providing clinical guidance, oversight, and support to ensure proper delegation and care delivery.
• Promotes efficient use of organizational resources to deliver cost-effective and safe patient care services.
• Ensures compliance with hospital policies, procedures, and regulatory standards, identifying and addressing deviations.
• Handles patient and family complaints and inquiries with professionalism, empathy, and appropriate resolution strategies.
• Completes and validates the midnight census, ensuring accurate patient counts and bed status are reported.
• Conducts hospital rounds to assess staff and patient needs, ensuring adherence to safety protocols and quality standards.
• Facilitates communication between staff, physicians, and administration to resolve issues and maintain operational efficiency.
• Provides administrative decision-making support in the absence of department managers or senior administrators, escalating critical issues to the Administrator on Call (AOC) as needed.
• Identifies opportunities for performance improvement and assists in implementing initiatives to enhance care delivery and patient satisfaction.
• Monitors and maintains an adequate supply of resources, ensuring staff have the tools necessary to provide quality care.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management: Supervises, trains, and oversees departmental staff. Schedules employees to ensure effective use of resources. Consults with Manager or Director on staffing issues. Assists with and contributes to performance evaluations and goal setting.
• Strategic Planning and Financial Oversight: Assists in managing departmental budget ensuring cost-effective operations while maintaining high-quality service. Monitors expenditures, ensuring cost-effective delivery of services. May contribute to evaluation and implementation of new technologies to enhance operational efficiency. May contribute to development of departmental policies, procedures, and protocols.
• Quality Assurance and Regulatory Compliance: Ensures compliance with all relevant regulatory bodies. May participate in audits, inspections, and accreditation processes as applicable. Follows established quality control practices to ensure accuracy, consistency, and safety.
• Collaboration and Communication: Works closely with leadership teams to coordinate and improve service delivery. Stays up-to-date with industry advancements, new technologies, and regulatory changes.
• Staff Responsibilities: May work in a staff role when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Associate Degree or higher in Nursing required
• 1-2 years of related experience in the profession required
• 1-2 years of previous leadership experience preferred

Skills

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In-depth knowledge of industry best practices and regulatory compliance.
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure required
• BLS - Basic Life Support required
• ACLS - Advanced Cardiac Life Support required