House Supervisor- Nights

Company Overview

White Rock Medical Center is a community‑based hospital located near the historic White Rock Lake community, serving the Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine. Our mission is to deliver exceptional healthcare with compassion and excellence.

Why Join White Rock Medical Center?

White Rock Medical Center is seeking compassionate, care‑minded individuals to join our company and make a difference. As a member of the team, you can advance your skills while working in a supportive and patient‑focused environment.

Benefits

• Competitive salary
• Employee programs and events
• Paid Time Off and 5 Company Holidays with 2 Floating Holidays
• Employer‑paid life insurance
• Additional voluntary benefits such as Short‑Term Disability (STD), Long‑Term Disability (LTD), etc.

Job Summary

The House Supervisor is responsible for delivering leadership, direction, and resources to staff during evening, night and weekend hours. The House Supervisor provides leadership and oversight to all departmental employees, ensuring the delivery of optimal patient care through coordination of clinical activities, staff supervision, personnel leadership, and department organization.

Essential Functions

• Assists in filling any staffing gaps due to call‑ins, census surge, etc.
• Is not afraid to select strong candidates.
• Functions as staffing coordinator during evenings and weekends.
• Provides coverage for coworkers in their absence or as assigned.
• Functions as bed access during evenings and weekends.
• Coordinates emergency room admissions, direct admissions, and transfers while monitoring census throughout the facility.
• Allocates staff within departments, deciding how many nurses should work at a given time to maintain a high standard of care.
• Monitors the ebb and flow of patients, collects data, and makes recommendations to leadership about additional resources as needed.
• Clearly communicates any barriers or potential barriers to Administration on Call.
• Performs any other duties as assigned by the Director of Nursing/Leadership.

Behavioral Standards

• Treats everyone as a customer; utilizes scripting and other tools to ensure consistency in customer service.
• Expresses recognition and shows appreciation to others.
• Fully utilizes AIDET principles.
• Responds quickly to handle requests, complaints, and questions.
• Displays a positive attitude.

Communication / Knowledge

• Wears nametag properly; follows dress code policy.
• Answers phone correctly and promptly.
• Is prepared for meetings and meets deadlines.
• Does not participate in gossip; acts ethically and treats others with respect.
• Respects customers’ and co‑workers’ time.
• Establishes and maintains effective relationships with customers and co‑workers.

Collaboration / Teamwork

• Attends staff meetings.
• Follows HIPAA guidelines and patient rights policy.
• Complies with the compliance program.
• Demonstrates knowledge of role in a disaster and fire drill procedures.
• Has working knowledge of hospital emergency codes.
• Always utilizes standard precautions in the clinical setting.
• Safely manages the environment of care by demonstrating working knowledge of the Life Safety, Utilities Management, Hazardous Materials, Emergency Preparedness, Safety Management, Medical Equipment Management, and Security Management programs.

Requirements

• Minimum 5 years’ experience as a House Supervisor, specifically in ICU.
• Graduation from an accredited school of professional nursing.
• BLS and ACLS from AHA required.
• Current professional nurse license issued and/or recognized by the Board of Nurse Examiners for the State of Texas required.
• Clinical specialty certification highly desired.