House Supervisor

Job Summary

The House Supervisor, under the direction of the Chief Nursing Officer, provides supervisory support for staff working within their shift in the absence of the other management staff. The House Supervisor acts as a clinical resource person to the hospital and medical staff. This individual functions as the in-house administrative representative outside of normal business hours. The House Supervisor addresses patient care, staffing, and any other issues that may arise. They are responsible for handling occurrences during the shift and ensuring appropriate documentation and communication.

About the Role

Represents facility administration after business hours and on weekends
Promotes shared decision making through collaborative/consultative relationships with nursing administration, department leadership, general nursing staff and other department staff
Rounds throughout the facility on a frequent and consistent basis
Acts as a central source of information for all staff
Serves as a resource for problem solving, decision-making, and policy interpretation, consistently making judgments based on reliable critical thinking and that are evidence-based
Collaborates with patient care leadership to facilitate the resolution of staff and patient needs
Serves as a patient advocate, including implementation of Service Recovery activities when indicated

Responsibilities

• Represents facility administration after business hours and on weekends
• Promotes shared decision making through collaborative/consultative relationships with nursing administration, department leadership, general nursing staff and other department staff
• Rounds throughout the facility on a frequent and consistent basis
• Serves as a central source of information for all staff
• Serves as a resource for problem solving, decision-making, and policy interpretation, consistently making judgments based on reliable critical thinking and that are evidence-based
• Collaborates with patient care leadership to facilitate the resolution of staff and patient needs
• Serves as a patient advocate, including implementation of Service Recovery activities when indicated
• Responds to emergency, rapid response, or clinically complex events and serves as a clinical leader during the emergency situations
• Ensures that resources are allocated to meet the patient/visitor needs and that the evaluation for the code is done promptly
• Communicates with other care providers is timely, accurate, and complete
• Demonstrates a positive, supportive role when a change is being introduced and implemented
• Guides staff through various steps of change and positively reinforces their efforts
• Facilitates appropriate utilization of beds, assuring that patient needs, diagnosis, and acuity are appropriately matched to the unit's scope of service, level of care, and assigned nursing competency/skill
• Utilizes bed tracking systems and other methods to meet the timely assignment of beds and minimize delays, where applicable
• Ensures that resources are allocated to care for admitted patients waiting in the ED for a room to become available; rounds on these patients frequently to ensure that an appropriate level of care is being delivered and implementation of admit orders is not delayed
• Coordinates and approves appropriate transfers from other facilities in a timely manner
• Troubleshoots issues and barriers to expedient placement of patients
• Responds to patient, visitor, and physician concerns
• Mediates conflicts between caregivers
• Serves as a patient advocate, including implementation of Service Recovery activities when indicated
• Demonstrates cultural awareness, communication, and decision-making
• Demonstrates supportive skills in supporting patients and families at the end of life

Qualifications

• Demonstrates eligibility for employment in the U.S.
• Bachelor of Science in Nursing is required
• Licensed Registered Nurse in TX
• BLS, ACLS, and PALS certifications are required upon hire
• Ability to relate and work effectively with others and willingness to participate in goal-setting and educational activities for own professional advancement and that of others
• A minimum of five (5) years’ recent nursing experience in a hospital setting is required
• A minimum of 2 years of critical care nursing experience
• Supervisory experience is preferred