House Supervisor

Essential Job Duties

• Aid full-time staff in supporting client wishes and objectives before, during, and after events.
• Train, motivate, supervise, and discipline all front of house staff including Head Ushers, Lobby Ushers, and House Ushers.
• Lead usher staff to ensure the safety and comfort of all guests.
• Coordinate usher staff to execute emergency evacuations.
• Aid concessionaires to create a profitable and appropriate retail environment.
• Represent management at merchandise count-in, count-out, and cash settlement.
• Aid guests with specific needs.
• Maintain vigilance over patrons and staff to ensure safety and security.
• Work as House Usher, Lobby Usher, Head Usher as scheduled.

Qualifications

• Five years of customer service experience.
• Three years previous experience in House Management.

Knowledge, Skills, and Abilities

• Strong leadership, communication, and problem-solving skills.
• Able to handle challenging situations with confidence, skill, and professionalism.
• Able to work well in a fast-paced environment.
• Computer proficiency in Google Suite, including Docs, Sheets, and Gmail.
• Cash handling and POS experience is a plus!

Physical Abilities

• Requires the ability to stand and/or sit for long periods of time.
• Required to move/lift objects up to 20lbs.

Work Environment

• Usual Office Conditions
• Theater

Pay and Benefits

Rate of pay for this position is $20-22 per hour.

Emerson College offers a generous benefits package to regular staff scheduled to work 20+ hours per week.

• Outstanding health plans with limited out-of-pocket expenses.
• Generous time-off programs.
• A 403(b) retirement benefit with a 9% employer contribution once eligible.

Additional benefits, such as life and disability coverage as well as commuter offerings, are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.