House Nurse Coordinator (Tier

About the role

The House Nurse Coordinator (HNC) is a Registered Nurse who, under the direction of the Community Chief Nursing Officer, serves as a liaison between the administrative team and employees, physicians, patients, families, and customers. This role provides general supervision in the hospital and facilitates communication among staff, patients, families, physicians, and administration. Key functions include supporting and intervening in patient and employee concerns, serving as the bed placement coordinator, assisting department leaders with daily staffing adjustments, and coordinating continuity of care in the absence of direct supervisors.

Effective performance requires knowledge of sound nursing practice, hospital administration, emergency management, crisis intervention, conflict resolution, negotiation, and delegation.

Responsibilities

• Promote the mission, vision, values, and culture of the organization.
• Demonstrate a commitment to patient, visitor, and staff safety by complying with safety regulations, reducing medical errors, reporting hazards, and participating in safety education and root cause analyses.
• Increase leader visibility through frequent and active rounding on nursing units to optimize patient care, enhance safety, and support staff development.
• Collaborate with physicians, inpatient staff, and admissions staff on medical necessity, appropriate level of care, and bed placement.
• Promote harmonious working relationships across nursing units and other hospital departments while demonstrating positive customer service skills.
• Actively and expeditiously problem-solve to address concerns.
• Participate in nursing and management staff committee work, attend management meetings, and contribute to the nursing leadership team.
• Maintain high-quality patient care by establishing and enforcing contemporary industry best practices and revising policies as needed.
• Assist in quality improvement projects, including PDSA processes, auditing, and data collection.
• Disseminate general information, policies, and procedures to supervised staff and analyze nursing care for improvement opportunities.
• Support and participate in staff development programs.
• Obtain medications from the pharmacy in the absence of the pharmacist and resolve medication dispensing cabinet discrepancies.
• Respond to and coordinate medical codes, rapid responses, fires, safety incidents, and disaster situations.
• Assist in evaluating resources for patient safety and behavioral health observations, including data collection for remote sitter needs.
• Ensure compliance with all safety, security, and health procedures and promote safe work practices among employees.
• Orient new employees to hazardous materials, safety protocols, and equipment use as needed.
• Perform bedside clinical care or assume patient assignments during staffing challenges or unstable staffing periods.
• Perform other duties as assigned and comply with all policies and standards.

Qualifications

• Associate's Degree in Nursing required; Bachelor's Degree in Nursing preferred.
• Minimum of two (2) years of acute care nursing experience required; five (5) or more years preferred.
• One (1) year of supervisory experience preferred.

Licenses & Certifications

• Registered Nurse (Single State or Compact License) required.
• BLS certification required upon hire.
• ACLS and PALS certification required within ninety (90) days of hire.
• Professional specialty certification preferred.

Skills

• Knowledge of hospital policies, procedures, and nursing department operations.
• Familiarity with staffing models and sound management practices.
• Strong communication, negotiation, and interpersonal skills for interacting with all levels of personnel and external parties.
• Ability to provide constructive feedback, resolve conflicts, and prioritize workload under multiple demands.
• Professional communication and interaction in all situations.
• Understanding of regulatory requirements and professional practice guidelines.
• Comfort with an interdisciplinary culture of collaboration and a strong sense of personal accountability.