House Attendant

About the role

The AM House Attendant is responsible for performing a combination of tasks which maintain the hotel premises in a clean and orderly manner, thereby contributing to a pleasant and positive guest experience.

Responsibilities

• Consistently check and replenish; maintain the organization, visual appeal, cleanliness, and sanitation of assigned areas.
• Ensure clear, concise, efficient, and appropriate communication at all times with Room Attendants, House Attendants, Supervisors, Dispatcher, and management.
• Assist Room Attendants with moving/rearranging furniture, removing guest room linen, trash removal, and cleaning balconies/patios.
• Prepare, deliver, and collect guest request items—coffee/tea setup, rollaway beds, baby cribs, household items, amenities, etc.
• Clean carpets and upholstery using the proper equipment and following cleaning procedures.
• Receive and properly store cleaning supply, guest supply, and linen deliveries from the loading dock.
• Assist with setup and breakdown of hotel events.
• Cross-train in other Housekeeping and Laundry related areas.

Competencies

• Dependable with an outstanding attendance record and punctuality.
• Displays high level of professional integrity and ethical conduct.
• Maintains calmness and composure under high levels of pressure.
• Adapts to frequent change, fast-paced environment, delays, or unexpected events.
• Pays close attention to details.
• Ability to multitask and uses time efficiently and effectively.
• Demonstrates strong organizational and communication skills.

Requirements

• High school diploma or general education degree (GED); or 1–2 years related experience; or equivalent combination of education and experience.
• Luxury hotel and/or luxury residence experience preferred.
• High volume/fast-paced environment experience preferred.
• Intermediate English—verbal.
• Flexible work availability—all shifts, weekdays, weekends, and holidays.

Physical Requirements

• Frequently lift and/or move up to 50 pounds; occasionally move up to 100 pounds (carts).

Pay

Hourly wage: $23–$26

Benefits

• Medical, dental, and vision insurance
• 401(k) plan
• Life insurance
• Complimentary onsite parking or monthly metro pass
• Employee meals
• Paid time off (vacation, sick, holiday)
• On-the-job training and growth opportunities
• Discount room rates for staff
• Tuition reimbursement
• Wellness program