House Attendant

Hotel Name: M Social Sunnyvale Location: Onsite - Sunnyvale, CA Salary Range: $25.00 Hourly Join the Team at M Social Sunnyvale At M Social Sunnyvale, we don't just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience. About M Social Sunnyvale As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: Passion for Hospitality - Delivering meaningful and memorable guest experiencesEntrepreneurial - Taking ownership and acting with agilityInnovation & Progressive - Continuously improving how we operate and serveSolutions & Results Oriented - Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. About the Role: As our House Attendant, you will help maintain the cleanliness, presentation, and overall appearance of M Social Sunnyvale. You will support the Housekeeping team by maintaining public areas, assisting with guest room and housekeeping needs, transporting supplies and linens, and ensuring the hotel consistently meets our high standards of cleanliness and presentation. Working throughout the hotel, you will be an important part of creating an environment that feels welcoming, vibrant, and cared for. Your attention to detail, responsiveness, and willingness to help will directly contribute to the guest experience. This role is ideal for a dependable, energetic, and service-minded team member who takes pride in their surroundings and enjoys being part of a team that keeps the hotel moving. Your Impact - Keeping M Social Looking Its Best You will help ensure every area of the hotel is clean, organized, polished, and ready for our guests. From maintaining high-traffic public spaces to supporting Housekeeping with linens, supplies, and guest requests, your work helps create the environment guests see, experience, and remember. What You'll Be Doing Public Area Cleaning & Maintenance Clean and maintain hotel public areas, including lobbies, corridors, elevators, restrooms, stairways, meeting spaces, and other assigned areasVacuum, sweep, mop, dust, polish, and sanitize surfaces according to hotel standardsClean glass, mirrors, fixtures, furniture, and other public area surfacesMaintain cleanliness of high-traffic areas throughout the dayEmpty trash and replace liners in designated areasKeep public spaces neat, organized, and free of debrisMonitor public areas for cleanliness, appearance, and safetyReport maintenance issues, damaged furniture, lighting concerns, spills, or other conditions requiring attentionAssist with deep cleaning projects and special cleaning assignments as neededEnsure cleaning equipment and supplies are properly stored after use Housekeeping Support Support Room Attendants and Housekeeping leadership with daily operational needsDeliver linens, towels, amenities, supplies, and other items to guest rooms and housekeeping areasCollect and transport soiled linens and towels to designated areasAssist with stocking housekeeping closets and service areasHelp maintain organized and properly stocked housekeeping supply areasAssist with moving furniture, rollaway beds, cribs, luggage, and other items as neededRespond to housekeeping-related guest requests in a timely and professional mannerAssist Room Attendants with additional tasks as directedSupport room readiness and turnover efforts during high-occupancy periodsAssist with special projects, seasonal cleaning, and hotel events as needed Guest Service Greet and acknowledge guests in a warm, friendly, and professional mannerRespond to guest requests and questions or connect guests with the appropriate departmentMaintain a positive and approachable presence throughout the hotelAssist guests when appropriate while maintaining awareness of assigned responsibilitiesRespect guest privacy and follow proper procedures when working near or inside guest roomsCommunicate guest concerns or service requests to the appropriate departmentDemonstrate a solutions-oriented and helpful approach to guest interactionsRecognize that every interaction is an opportunity to create a positive guest experience Safety & Cleanliness Follow all hotel safety, sanitation, and housekeeping policies and proceduresUse cleaning chemicals and equipment according to manufacturer instructions and hotel standardsProperly use required personal protective equipmentMaintain clean, safe, and organized work areasPlace appropriate signage around wet floors and other potential hazardsImmediately report spills, hazards, damaged equipment, or unsafe conditionsFollow proper procedures for handling, storing, and disposing of cleaning chemicalsMaintain awareness of guest and employee safety while performing cleaning dutiesFollow applicable OSHA, health, safety, and sanitation requirementsSupport the hotel's emergency and safety procedures as directed Team Collaboration Work closely with the Executive Housekeeper, Housekeeping Supervisors, Room Attendants, and other Housekeeping team membersCommunicate guest requests, maintenance concerns, and operational issues promptlyCoordinate with Front Office and other departments to support guest needsAssist team members during high-volume periods and when additional support is neededMaintain a positive, respectful, and collaborative work environmentSupport cross-departmental needs when appropriateContribute to a team culture where everyone takes ownership and helps one another Supplies, Equipment & Organization Properly use and maintain vacuums, carts, cleaning equipment, and other housekeeping toolsMonitor cleaning supplies, linens, towels, and amenitiesReport low inventory or supply needs to the appropriate supervisorKeep housekeeping closets, carts, and storage areas clean and organizedEnsure supplies are properly stored and readily availableAssist with receiving, organizing, and distributing housekeeping suppliesMaintain housekeeping equipment in clean and working conditionFollow proper procedures for reporting damaged or malfunctioning equipment Requirements Passion for creating a clean, welcoming, and well-maintained hotel environmentStrong attention to detailPositive and service-oriented attitudeStrong organizational and time management skillsAbility to prioritize multiple tasks in a fast-paced environmentStrong communication and interpersonal skillsAbility to work independently while also functioning effectively as part of a teamDependable, punctual, and accountableAbility to maintain a professional appearance and demeanorCommitment to cleanliness, safety, and qualityWillingness to assist guests and fellow team membersAbility to remain flexible and adaptable based on hotel operational needs Role-Specific Requirements Previous housekeeping, hotel, janitorial, cleaning, or related experience preferredPrevious hospitality experience is a plusKnowledge of proper cleaning and sanitation procedures preferredFamiliarity with commercial cleaning equipment and supplies preferredAbility to safely use vacuums, mops, cleaning carts, and other housekeeping equipmentAbility to understand and follow written and verbal instructionsAbility to work efficiently while maintaining attention to detailBilingual abilities are a plus Preferred Qualifications Previous experience in a full-service hotel or resortPrevious House Attendant, Public Area Attendant, Room Attendant, or Housekeeping experienceExperience working in a high-volume hospitality environmentKnowledge of hotel housekeeping standards and proceduresExperience working with commercial cleaning equipmentFamiliarity with hotel guest service standardsBilingual abilities are a plus Physical Requirements Ability to stand and walk for extended periodsAbility to bend, stoop, kneel, crouch, and reach frequentlyAbility to push and pull housekeeping carts and equipmentAbility to lift, carry, and move up to 50 poundsAbility to safely transport linens, supplies, equipment, and other items throughout the hotelAbility to perform repetitive cleaning and physical tasksAbility to work on feet for extended periodsAbility to work indoors and outdoors as requiredAbility to work around cleaning chemicals and cleaning equipmentAbility to work varied shifts, including mornings, evenings, weekends, and holidays as required Education High school diploma or equivalent preferredPrevious hospitality, housekeeping, or related experience may be considered in lieu of formal education Benefits At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: Medical, Dental & Vision Insurance Company-paid Life and AD&D Insurance Short-Term and Long-Term Disability Coverage 401(k) Retirement Plan with Company Match (where applicable) Paid Time Off & Paid Holidays Hotel Room Discounts across our global portfolio Employee Assistance Program (EAP) Benefits eligibility and offerings are subject to plan terms and company policy. Why Join Us At Millennium Hotels & Resorts, you're not just taking on a role—you're joining a global organization committed to people, performance, and growth. Whether you're supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you're looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.