Jobs · Customer Service · Virginia

House Attendant

Kimpton Hotels & Restaurants · Charlottesville, VA · 1 mo ago
Customer ServiceFull-time

What You'll Do

  • Maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way.
  • Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
  • Ensure that the lobby, hallways, public areas, including the sidewalk, brass awning poles, signage, entrance, and alley are kept clean.
  • Clean and set-up meeting room functions according to the function sheets.
  • Deep cleaning of areas including the shampooing of rooms and public spaces as assigned.
  • Set up and maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events.
  • Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.
  • Check and replenish your supplies and cleaning tools.
  • Quickly respond to guest requests in a friendly manner.
  • Return lost items with proper documentation to the Housekeeping Department.

What You Bring

  • A High School Diploma is preferred.
  • 1 year of experience in customer service or similar position.
  • Previous housekeeping experience is a plus.
  • Passion for customer service and good verbal communication skills, basic writing skills.
  • Flexible schedule, able to work evenings, weekends, and holidays when needed.

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