House Attendant

Company

Highgate Hotels is a leading real‑estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30‑year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. The company develops a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen, and utilizes industry‑leading revenue‑management tools to drive outperformance and maximize asset value.

Location

Homewood Suites Erie
2084 Interchange Road
Erie, PA 16565

Overview

The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she also delivers items to guestrooms (express checkout, newspapers – property specific, etc.) and ensures overall guest satisfaction.

Responsibilities

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for “Lost and Found” according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent; experience in a hotel or related field preferred.
• Ability to exert up to 100 lb occasionally, 50 lb frequently, and 20 lb constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand for the entire shift.
• Effective verbal and written communication with employees and guests in an attentive, friendly, courteous, and service‑oriented manner.