Hourly Testing Assistant

Closing Date: 08/29/2026

Type of Position: Temporary (Fixed Term) Staff - Clerical

Institution: University of Arkansas, Fayetteville

About the Role

The University of Arkansas, founded in 1871, is a land grant institution classified among the nation’s top 2 percent of universities with the highest level of research activity. The university advances Arkansas and builds a better world through education, research, and outreach by providing transformational opportunities, fostering a welcoming climate, and nurturing creativity and innovation. Located in Fayetteville—ranked as one of the best places to live in the U.S.—the university offers a vibrant work environment with a strong focus on work-life balance.

Summary of Job Duties

• Provide secure, accessible, and professional administration of academic, accommodated, vendor, and professional examinations.
• Perform testing, customer service, and operational duties, including candidate check-in, test administration, testing room monitoring, exam preparation, and maintaining testing security and confidentiality.
• Assist with coordinating testing activities and provide guidance to other staff as assigned.
• Exercise sound judgment within established procedures, communicate testing concerns or irregularities, and refer complex issues to full-time Testing Services staff.
• Complete all required testing partner onboarding, certification, and security clearance processes, which may include background checks, fingerprinting, identity verification, and submission of identifying documentation.
• Work shifts outside of typical business hours as operational needs require.
• Maintain regular, reliable, and non-disruptive attendance and foster collegial working relationships.

Requirements

• The formal education equivalent of a high school diploma.
• At least one year of experience in a specialized or related area applicable to the work performed.
• Availability to work Saturdays and some evenings.
• Must be a non-student to be selected for this role.

Preferred Qualifications

• Bachelor’s degree from an accredited institution of higher education.
• Two years of customer service experience.

Skills

• Excellent communication and customer service skills with demonstrated professionalism.
• Ability to comprehend and assimilate technical and business-related documents.
• Ability to work independently and collaboratively within a team.
• Strong multitasking and detail-oriented abilities.
• Ability to prepare, present, and review oral and written information and reports.
• Research and analytical skills related to work program information.
• Ability to develop, recommend, interpret, and apply policies and procedures.
• Ability to plan, organize, and direct the work of others.

Additional Information

• Pre-employment screening requirements include a criminal background check and sex offender registry check.
• Applicants must have proof of legal authority to work in the United States on the first day of employment.
• Frequent physical activities include hearing, keyboarding, repetitive motion, standing, talking, and walking.

Pay

$15.50 per hour

Benefits

• University contributions to health, dental, life, and disability insurance.
• Tuition waivers for employees and their families.
• 12 official holidays.
• Immediate leave accrual.
• Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.