Hourly Supervisor - University of Tennessee-Starbucks

About the role

The Hourly Supervisor is responsible for improving the profitability of Operations. This person will ensure the highest level of customer service, safety, sanitation, quality, and consistency while driving sales and controlling costs.

Responsibilities

• Control labor costs by supervising daily staffing levels as needed while driving efficiency from all staff.
• Retain control of production costs, supply costs, and inventory by adhering to all standards of operation.
• Audit service and quality on a regular basis.
• Adhere to all standards and established tracking procedures daily.
• Develop and implement strategies to achieve customer satisfaction goals.
• Supervise teamwork and service on a regular basis.
• Supervise day-to-day employee issues in a professional manner while adhering to all Aramark policies and procedures.
• Support and implement training programs that develop skills to better serve guests, build repeat business, grow revenue, and improve morale.
• Assist in annual employee reviews and supervise interim performance issues.
• Ensure accurate adherence to Aramark's time and attendance procedures.
• Ensure staffing levels are consistent with established guidelines and make daily adjustments based on business needs.
• Ensure all employees are trained according to company standards for safety, health, and sanitation procedures.
• Job duties may change or new ones may be assigned without formal notice to meet commitments.

Requirements

• Must have 3-5 years of relevant experience.
• Current certifications as needed.

Qualifications

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).