Hourly Supervisor - Cleveland State University Management Fee

About the role

The Hourly Supervisor is responsible for improving the profitability of Operations. This person will ensure the highest level of customer service, safety, sanitation, quality, and consistency while driving sales and controlling costs.

Responsibilities

• Control labor costs by supervising daily staffing levels as needed while driving efficiency from all staff.
• Retain control of production costs, supply costs, and inventory by adhering to all standards of operation.
• Audit service and quality on a regular basis.
• Adhere to all standards and established tracking procedures daily.
• Develop and implement strategies to achieve customer satisfaction goals.
• Supervise teamwork and service on a regular basis.
• Supervise day-to-day employee issues in a professional manner while adhering to all Aramark policies and procedures.
• Support and implement training programs that develop skills to better serve guests, build repeat business, grow revenue, and improve morale.
• Assist in annual employee reviews and supervise interim performance issues.
• Supervise accurate adherence to Aramark's time and attendance procedures.
• Ensure staffing levels consistent with established guidelines and make daily adjustments based on business needs.
• Train all employees according to company standards for safety, health, and sanitation procedures.

Requirements

• 3–5 years of relevant experience.
• Current certifications as needed.

Physical demands

• Lifting, bending, pushing, pulling, and/or extended walking and standing.
• May require uniforms and/or usage of Personal Protective Equipment (PPE).

Pay

The hourly rate for this position is $20.00.

Benefits

• Comprehensive benefit programs including medical, dental, vision, and work/life resources.
• Retirement savings plans such as 401(k).
• Paid days off including parental leave and disability coverage.
• Benefits vary by location and are subject to eligibility and legal requirements.