Hourly Operations Manager

About the Role

We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service, all while striving to improve productivity and efficiency in our operations.

Responsibilities

• Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service.
• Maintain accurate records of employee attendance and performance metrics on a daily basis.
• Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions.
• Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies.
• Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions.
• Implement strategies to enhance team performance, safety protocols, and customer service initiatives.
• Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction.
• Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards.
• Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations.
• Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise.

Qualifications

• Must be at least 21 years of age.
• Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
• Must have at least one year of management or supervisory experience.
• Experience in Restaurant/Food & Beverage Management is required.

Skills

• Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment.
• Excellent attention to detail and a commitment to operational excellence.
• Passion for hospitality and delivering exceptional customer service.
• Effective time management skills and the ability to prioritize tasks in a fast-paced environment.
• Strong communication skills, with the ability to motivate and inspire a diverse team.

Physical Requirements

• Able to stand for long periods of time.
• Able to lift 39lbs unaided.

Additional Requirements

• Must be able to work weekends and holidays.
• Must be able to work up to 45 hours per week, available every weekend.
• Valid driver’s license required.
• Authorized to work in the United States.

Benefits

At Five Star Parks, our comprehensive benefits package is designed to support the well-being, growth, and long-term success of our team members. Full-time employees are eligible for a wide range of benefits, including:

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Supplemental Insurance (Aflac)
• Voluntary Life Insurance
• Company-Paid Life Insurance
• Company-Paid Long-term Disability Insurance
• 401(k) Retirement Plan (after 1 year of service)
• Generous time-off policies, including paid time off and sick leave

Part-time employees may also enroll in Aflac plans and are eligible for the 401(k) plan once they meet the one-year service and age eligibility criteria.

Location: Fun Land Fairfax, VA
Position Type: FT Hourly