Hotline Worker, Welcome Services (Summer 2025)

Responsibilities

Assist families with registration and related activities.

Answer inquiries, research issues and document complaints from parents, principals, school staff and the community.

Provide families with accurate information about registration / school choice and the assignment process.

Deliver superior customer service according to the Welcome Center standards.

Utilize Aspen, BPS email Google Docs, Excel, and other applications.

Other activities as assigned by supervisor, which may include registration of families in person

Requirements

Applicant must be a resident of the city of Boston

High school diploma

Type 40-50 words per minute

Ability to multi-task in a fast paced environment and navigate multiple windows

Proficiency with Microsoft Office Suite (Word and Excel) and other data analysis tools

Ability to analyze and communicate complex issues effectively, both verbally and in writing

Ability to interact with diverse populations

Professional self-starter, able to work independently

Ability to work outside the usual business hours on evenings, weekends, and as needed determined by the Director

Qualifications

Current authorization to work in the United States - Candidates must have such authorization by their first day of employment

Skills

Ability to communicate effectively with second language constituencies (Spanish , Cape Verdean, Portuguese, French, Arabic , Chinese, Somali, Vietnamese, Haitian Creole)

Benefits

This position subject to the City of Boston residency requirement.

Please refer to www.bostonpublicschools.org/ohc (under "Employee Benefits and Policies") for more information on salary and compensation.