Hotline Counselor PT

About the role

Childhelp is seeking a dedicated and compassionate Hotline Counselor to join our National Child Abuse Hotline team. In this role, you'll provide crucial crisis intervention, education, and resource information to help-seekers contacting us via call, text, or chat. You'll be instrumental in creating action plans using our evidence-informed practice model, addressing critical issues such as child abuse, family conflict, domestic violence, and mental health concerns.

Responsibilities

• Provide empathetic and undivided attention to help-seekers through phone calls, texts, and live chats, understanding their immediate needs and developing brief action plans.
• Accurately and completely enter relevant data into our Hotline database in a timely manner, and report information to authorities when legally required.
• Stay current on all laws, regulations, policies, and practices related to child abuse and neglect, ensuring adherence to confidentiality, ethical guidelines, and contractual obligations.
• Attend staff meetings, complete required trainings, and actively participate in team discussions to identify effective approaches and interventions.
• Engage in reflective supervision to continuously improve your skills.

Qualifications

• Bachelor's degree in psychology, social work, or a related field is required; Master's or Doctoral degree in a relevant field is preferred.
• Minimum one (1) year of experience working with family violence and/or child abuse.
• Strong understanding of laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements.
• Ability to successfully complete Hotline Counselor training and pass all competency assessments.
• Must meet all job expectations, including successful completion of the counselor assessment, within the first 90 days of employment.

Schedule

Current available shifts (Arizona Time): Friday & Saturday: 4pm-12:30am; Saturday & Sunday: 7:30am-4pm; Monday, Tuesday, Wednesday: 12pm-7pm; Monday, Thursday, Friday: 6am-2:30pm; Thursday & Friday: 2am-10:30am.

This response is AI-generated, for reference only.