Hotel Valet Cashier - Open Availability - $15/HR - Walt Disney World's Wilderness Lodge

About the Company

Towne is an exceptional arrival-through-departure experience company. With best-in-class parking and hospitality solutions and a fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities.

About the Role

The Valet Cashier is responsible for securing guest vehicle keys and accurately collecting and reconciling revenue while providing exceptional hospitality services in an attentive and friendly manner.

Responsibilities

• Maintains pleasant, friendly, and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location.
• Practices proper Towne Park phone etiquette. Assists guests with directions, taxis, reservations, and other inquiries. Provides guests with information about outlets, meeting rooms, and/or amenities of the facility as well as main attractions in the area.
• Collects and reconciles revenue and furnishes receipts upon request. Accurately categorizes tickets for audit purposes. Completes accurate and detailed shift reports. Follows all cash bank standard operating procedures.
• Operates equipment, including register, gate, and credit card machine. Obtains information about daily events and rates to be charged. Identifies and collects revenue for overnight vehicles that have not been charged for parking. Maintains claim checks and guest folio archives. Produces guest vehicle key inventory for billing purposes. Pulls guest keys and places in pick-up order.
• Maintains clean, neat work environment including all surrounding areas of cashier booth, parking areas, and trash receptacles. Completes all tasks in a timely manner as instructed by the Account Manager.
• Collects claim checks/tickets from all guests prior to issuing keys. Checks all keys for location of vehicle and damage surveys prior to securing keys.

Requirements

• High school diploma or general education degree (GED) required.
• Must be able to pass a criminal background check and drug screen.
• One to three months related customer service experience and/or training; or equivalent combination of education and experience without High School Diploma or GED.
• Cashier/cash handling experience preferred.

Skills & Knowledge

• Ability to understand 24-hour and military time systems.
• Ability to understand rates applicable to time passed.
• Must be able to read and write standard English language.
• Must be able to read and comprehend simple instructions, short correspondence, and memos.
• Must be able to write simple correspondence.
• Must be able to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization.
• Ability to add and subtract three-digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume, and distance.

Working Conditions & Physical Demands

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
• The majority of work will be performed outdoors for extended periods of time, including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
• Travel of up to 5% may be required.

Pay

The pay rate for this position is $15 per hour.

Schedule

The work schedule for this position is AM/PM.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company’s 401k retirement savings plan.
• Eligibility requirements depend on job classification, length of employment, and number of hours worked.
• Benefits are subject to change and may be subject to specific plan or program terms.
• Seasonal and temporary roles are not eligible for benefits outlined above.