Hotel Shift Supervisor

About the role

This dynamic, guest-facing leadership role at Harrah’s and Caesars Republic Lake Tahoe focuses on creating memorable first impressions and exceptional service experiences. The incumbent fosters an energetic, welcoming environment that excites both guests and team members while building, developing, and retaining a highly skilled Front Desk team. This position leads daily hotel front desk operations, ensuring seamless shift execution, elevated service standards, and strong operational performance. Through hands-on leadership, collaboration, and a passion for hospitality, this role plays a key part in delivering the world-class experience guests expect from the iconic Caesars Entertainment brands.

Responsibilities

• Actively build and retain customer relations and mentor team members to provide superior customer service.
• Hire, train, motivate, evaluate, and supervise assigned personnel; coach for success and continuing improvement of team member skills.
• Direct the day-to-day operation of the shift to ensure each guest experiences service and comfort meeting Caesars Entertainment standards.
• Review daily staffing requirements and make adjustments. Confer with lead staff to ensure maximum guest service and productivity. Recognize priority services for tiered-level guests.
• Handle all guest inquiries and complaints in an efficient, courteous, and tactful manner.
• Administer policies and procedures pertaining to the Hotel Department and ensure adherence.
• Handle duties of the Front Desk operations as necessary.
• Recommend changes for assigned personnel, including hiring, promotion, demotion, and release. Approve wage and salary adjustments within established guidelines. Approve regular vacation and recommend leaves of absence.
• Update and set procedures for new promotions and other data related to Hotel Operations, and properly inform all team members of new changes and programs.

Requirements

• College Degree preferred, especially in Hotel or Institutional Management.
• 2 to 3 years in a Front Services position in a Hotel Services area.
• Literate and fluent in English.
• Ability to handle multiple tasks/duties simultaneously.
• Strong communication skills, both verbal and written.
• Strong organizational and administrative skills.
• Demonstrated leadership skills.
• Strong computer skills.
• Ability to work a rotating shift with fluctuating days off.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Act as a role model to other team members and always present oneself as a credit to Caesars Entertainment, encouraging others to do the same.
• Adhere to all regulatory, company, and department policies and procedures.

Additional Requirements

• Must be able to sit, stand, or walk for long periods of time.
• Visual and auditory range must include the immediate environment.
• Mobility to move about the property.
• Manual dexterity to operate a computer and other necessary office equipment.
• Ability to push, pull, reach, bend, twist, stoop, and kneel.
• Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Non-public contact positions may require entering public areas from time to time and may be subject to the same environment.

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we aim to maximize your skills and talents to help you become the best in your chosen field. As an industry leader in hospitality, our resorts have consistently received 4-Star and 4-Diamond Awards due to the friendly, top-quality people we hire to serve our guests.

Located on the south shore of magnificent Lake Tahoe—America’s largest alpine lake and number one vacation destination—Harrah’s and Caesars Republic offer year-round recreation, including skiing, snowboarding, hiking, fishing, mountain biking, golf, kayaking, sailing, and more. The property features lively, round-the-clock gaming, indoor entertainment, world-class amenities (including two heated pools and a full-service health spa), various restaurants (such as the world-renowned Hell’s Kitchen), and 1,254 rooms and suites, all backed by excellent guest service.

As an employee, you’ll join a company that values its workforce. Harrah’s provides professional advancement opportunities, personal recognition, and incentives as you progress in your career.