Hotel Self Parking Lot Auditor - Summerville, SC (Charleston Area)
Parking Management Company (PMC) is a national leader in hospitality-focused parking services, providing valet and self-parking management, shuttle services, event parking, and porter/bell services across hotels, resorts, healthcare, and event venues. With a guest-first mindset, PMC delivers seamless, high-touch service to partners and guests.
About the role
The Lot Attendant / Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions.
Responsibilities
- Ticketing & Payments: Issue tickets, handle payments accurately, and track money and paperwork responsibly.
- Reporting & Documentation: Complete shift logs, track tickets and revenue, and document parking activity.
- Administrative Support: Label keys, record vehicle details, and maintain organized records of parked cars.
- Security & Compliance: Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
- Lot Maintenance: Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.
- Customer Service: Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
- Teamwork & Communication: Use radios appropriately, stay in contact with the team, and support a positive work environment.
- Professionalism & Attendance: Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude.
- Additional Duties: Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.
Requirements
- A high school diploma or GED is required.
- Previous customer service experience is preferred, but a positive, helpful attitude is essential.
- A valid driver’s license and reliable transportation are required.
- Must maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
- Successful completion of a background check is required and must be maintained throughout employment.
- Must be able to stand, walk, and lift up to 50 pounds for extended periods.
- Comfortable working indoors and outdoors in various weather conditions.
- Adherence to uniform and grooming standards is required.
- Schedule flexibility is essential, as shifts may include nights, weekends, and holidays.
- Must remain alert to surroundings, including moving vehicles and changing weather conditions.
Skills
- Excellent communication skills through active listening, clear articulation, and a courteous, professional demeanor.
- Skilled in managing guest interactions with patience, empathy, and close attention to detail.
- Works collaboratively with team members, supervisors, and clients to ensure a seamless and positive service experience.
- May need to use a personal cell phone for work-related communications or to access mobile apps (reimbursement provided per company policy).
Benefits
- Medical, vision, and dental insurance.
- Supplemental insurance: life insurance and critical illness.
- Bonus opportunities.
- Internal leadership development program.
- Paid time off.
- Paid training.
- Tuition assistance through Belleview University.
- Nationwide discounts through Perks at Work.
Pay
Hourly base rate (rates vary by market). Overtime pay is provided for all hours worked over 40 in a workweek at one and one-half times the regular hourly rate. PMC complies with all applicable federal, state, and local minimum wage and overtime laws.
Schedule
Full-time and part-time positions available. Shifts may include nights, weekends, and holidays.
PMC is an equal opportunity employer and complies with all applicable laws regarding pay transparency, pay equity, and equal employment opportunity. Employment with PMC is at-will.