Hotel Self Parking Lot Auditor - North Charleston, SC

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

About the role

The Lot Attendant / Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions.

Primary objective: To deliver great customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations.

Responsibilities

• Ticketing & Payments: Issue tickets, handle payments accurately, and track money and paperwork responsibly.
• Reporting & Documentation: Complete shift logs, track tickets and revenue, and document parking activity.
• Administrative Support: Label keys, record vehicle details, and maintain organized records of parked cars.
• Security & Compliance: Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
• Lot Maintenance: Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.
• Customer Service: Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
• Teamwork & Communication: Use radios appropriately, stay in contact with the team, and support a positive work environment.
• Professionalism & Attendance: Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude.
• Additional Duties: Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.

Requirements

• A high school diploma or GED is required.
• Previous customer service experience is preferred, but a positive, helpful attitude is essential.
• A valid driver’s license and reliable transportation are required.
• Must maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
• Successful completion of a background check is required and must be maintained throughout employment.
• Must be able to stand, walk, and lift up to 50 pounds for extended periods.
• Comfortable working indoors and outdoors in various weather conditions.
• Clean, professional appearance and adherence to uniform and grooming standards are required.
• Schedule flexibility is essential, as shifts may include nights, weekends, and holidays.
• Must remain alert to surroundings, including moving vehicles and changing weather conditions.

Skills

• Excellent communication skills through active listening, clear articulation, and a courteous, professional demeanor.
• Skilled in managing guest interactions with patience, empathy, and close attention to detail.
• Works collaboratively with team members, supervisors, and clients to ensure a seamless and positive service experience.
• May need to use a personal cell phone for work-related communications or to access mobile apps (reimbursement provided per company policy).

Benefits

• Health Benefits – Medical, vision, and dental insurance
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Belleview University
• Nationwide discounts through Perks at Work

PMC is a military-friendly employer.

Pay

Hourly base rate (rates can vary by market). Overtime pay is provided for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate. PMC complies with all applicable federal, state, and local minimum wage and overtime laws.

Schedule

Full-time and part-time positions available. Shifts may include nights, weekends, and holidays. Schedule flexibility is essential.