Hotel Self Parking Lot Auditor - St. Augustine, FL

Position Summary

The Lot Attendant / Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure.

Primary Objective

To deliver great customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations.

Key Responsibilities

• Ticketing & Payments: Issue tickets, handle payments accurately, and track money and paperwork responsibly.
• Reporting & Documentation: Complete shift logs, track tickets and revenue, and document parking activity.
• Administrative Support: Label keys, record vehicle details, and maintain organized records of parked cars.
• Security & Compliance: Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
• Lot Maintenance: Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.
• Customer Service: Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
• Teamwork & Communication: Use radios appropriately, stay in contact with the team, and support a positive work environment.
• Professionalism & Attendance: Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude.

Qualifications

• A high school diploma or GED is required.
• A positive, helpful attitude is essential.
• A valid driver’s license and reliable transportation are required.
• Candidates must maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
• Successful completion of a background check is required and must be maintained throughout employment.

Additional Duties

Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.

Physical Demands & Work Environment

• Must be able to stand, walk, and lift up to 50 pounds for extended periods.
• Comfortable working indoors and outdoors in various weather conditions.
• A clean, professional appearance and adherence to uniform and grooming standards are required.
• Schedule flexibility is essential, as shifts may include nights, weekends, and holidays.

Customer Service & Communication

• Demonstrates excellent communication skills through active listening, clear articulation, and a courteous, professional demeanor.
• Skilled in managing guest interactions with patience, empathy, and close attention to detail.
• Works collaboratively with team members, supervisors, and clients to ensure a seamless and positive service experience.

Technology Use

• Team members may need to use a personal cell phone for work-related communications or to access mobile apps.

Pay Transparency

Park Management Company is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed.

Additional Compensation & Benefits

• Health Benefits: Medical, vision, and dental insurance.
• Supplemental Insurance: Life insurance and critical illness.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off.
• Paid training.
• Tuition assistance through Belleview University.
• Nationwide discounts through Perks at Work.
• Military friendly employer.

Overtime

All non-exempt positions will receive overtime pay (when applicable).

Employee at Will

This is an at-will employment arrangement. Either the employee or the employer may terminate the employment relationship at any time, for any reason, with or without cause, and with or without notice, subject to applicable laws.

Fair Labor Standards Act (FLSA)

This is a non-exempt position under the Fair Labor Standards Act (FLSA), and as such, employees in this role are entitled to receive overtime pay for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate.

Employee Leave

Park Management Company is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement

Park Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.