Hotel Security Officer

General Purpose

Spend majority of shift on foot patrol, walking, climbing stairs of interior and perimeter of the hotel to observe and identify potential security and safety risks and undesirable conditions.

Essential Duties/Responsibilities

• Maintain order in the hotel, support guest wellbeing, and assist guests experiencing room access issues or accidental lockouts.
• Cool, rational, and persuasive handling of emergency conditions such as fire, safety hazards, and threats to life and/or property.
• Handling undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons, and property.
• Watch for suspicious people entering, exiting, or loitering around the building or parking ramp.
• Conduct regular walk-throughs, observations of entire hotel, while promoting safe work practices.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Observe the security monitors for any unusual activity and in the case of suspicious behavior and/or alarms, report directly to the supervisor on duty.
• Accept, log, and maintain custody of guest packages and facilitate timely package retrieval by transporting requested items to the Front Desk for guest collection.
• Monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguishers and sprinklers.

Other Duties/Responsibilities

• Perform special projects and other responsibilities as assigned.

Qualifications

• Previous security experience required; hospitality security experience preferred.
• Must be available to work evenings, weekends, and holidays.
• Knowledge Life safety certified with AED/CPR, first responder preferred but not required.

Skills

• Excellent communication skills are required for verbal interaction with guests and associates.
• Strong customer service skills are required, while exemplifying a professional appearance and positive demeanor at all times.

Supervisory Duties

• - None

Pay Range

$18 per hour

Benefits

• Medical, Dental, Disability and vision insurance
• 401(k) including 401(k) match
• Paid Time Off (both paid sick time and vacation)
• Employee Discount

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