Hotel Security Guard / Floor Host

About the role

The Hotel Security / Floor Host is responsible for maintaining a safe, welcoming, and orderly environment throughout the hotel. This position combines security responsibilities with hospitality and guest service. The Floor Host assists guests and hotel departments, monitors activity throughout the property, enforces hotel policies professionally, and responds to incidents or concerns as needed.

About Canad Inns: Canad Inns is Manitoba's premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team. Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.

Responsibilities

• Conduct regular patrols of the hotel, including guest-room floors, hallways, stairwells, lobby, restaurants and lounges, event spaces, entrances, waterpark areas, and exterior areas.
• Maintain a visible and professional presence throughout the property.
• Assist guests with directions, questions, room deliveries, towels, and other reasonable requests.
• Respond promptly and professionally to noise complaints, disturbances, suspicious activity, safety concerns, and policy violations.
• Enforce quiet hours, alcohol policies, age restrictions, and other hotel rules consistently.
• Check identification when required and assist restaurant or lounge staff with denying entry or service when appropriate.
• Monitor bars and public areas for outside alcohol, intoxicated individuals, disruptive conduct, and unsafe behavior.
• Use calm, respectful communication and de-escalation techniques when handling difficult or upset guests.
• Provide guests with a clear warning when policies are violated and document repeated violations.
• Contact management or law enforcement when a guest refuses to comply, presents a safety concern, or must be removed from the property.
• Security employees do not carry restraints and are