Hotel Room Attendant Trainer

About the role

Responsible for training and accountable for success of all incoming Room Attendants in all SCDC Hotel with continued advice to the Housekeeping Supervisor about future training.

Responsibilities

• Train new Room Attendants - key issuance process
• Train new Room Attendants - how to stock the cart in the morning
• Train new Room Attendants - chemical knowledge and storage
• Train new Room Attendants - how to dust and clean surfaces in the rooms
• Train new Room Attendants - how to vacuum properly
• Train new Room Attendants - what the codes on the phone are used for
• Train new Room Attendants - how to stock their cart at the end of the day
• Train new Room Attendants - what to do once they are done with their rooms
• Train new Room Attendants - how to make a bed
• Train new Room Attendants - how to clean a bathroom
• Train new Room Attendants - tablet usage
• Train new Room Attendants - how to do a work order
• Conduct a final Room Attendant test on skills learned on the last day of the training
• Once training is complete evaluate new Room Attendant on all skills learned and advise Supervisor of results
• Advise of any further or follow up training needed for new team member
• Other duties as necessary to ensure smooth operations

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or GED preferred but not required
• Minimum of six months prior housekeeping experience, preferably in a Hotel environment
• Effective communication and organizational skills
• Physical and mental stamina to perform responsibilities
• Ability to read and comprehend simple instructions and correspondence
• Ability to write basic instructions and correspondence
• Ability to effectively present information in one-on-one and small group situations

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk or hear
• Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls
• Occasionally required to reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl
• Regularly required to lift and/or move up to fifty pounds
• Specific vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Ability to work around chemicals in enclosed locations
• Ability to safely use cleaning products and safely operate cleaning equipment

Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work generally performed with exposure to heat, fumes, water and steam and cleaning chemicals in enclosed areas
• Noise level usually moderate
• Employee exposed to second hand cigarette smoke

Contact

• Moderate contact with Guests
• Frequent contact with Employees
• No contact with Vendors