Hotel Room Attendant FT

Reports to the Housekeeping Supervisor.

About the Role

Responsible for providing clean and immaculate hotel guestrooms that meet guest expectations and the property’s established standards.

Responsibilities

• Ensure compliance with applicable Tribal, Federal, and other laws, gaming regulations, and Kickapoo Lucky Eagle policies and procedures.
• Maintain the highest standards of guest service by listening and responding to guest and team member concerns.
• Ensure complete guest satisfaction.
• Clean guestrooms in an average of 28 minutes or less per room.
• Sweep, scrub, wax, and polish floors; vacuum carpeted areas.
• Empty guestroom wastebaskets and remove debris.
• Clean and disinfect high-touch areas, including windows, mirrors, door panels, light switches, remotes, and drawers.
• Clean and disinfect all bathroom areas using appropriate chemicals.
• Replenish guestroom amenities and supplies (e.g., tissue, soap, shampoo).
• Replace and refresh all linen in guest rooms.
• Maintain quality standards and service expectations according to property guidelines.
• Develop a critical eye for detail and perfection.
• Ensure the security of guestrooms and their contents.
• Report any lost or abandoned guest belongings.
• Assist in departmental training efforts.
• Support laundry, public areas, or houseperson tasks as needed.
• Demonstrate and promote KLECH core values and MAD skills.
• Maintain the security of confidential information.
• Attend and complete all required training.
• Monitor compliance with Federal currency transaction reporting, Title 31 requirements, IRS Currency Transaction Reports, and Anti-Money Laundering policies.
• Maintain accurate MTL, MIL, CTR, and SAR records as needed.
• Perform other duties as assigned.

Requirements

• Basic knowledge of sanitation requirements, controls, and chemical applications.
• Understanding of housekeeping standards, especially safety and security of guest and hotel property.
• Ability to stand, walk, bend, reach, and move continuously to clean rooms.
• Ability to push or lift up to 50 pounds; continuous transportation of laundry to and from guest rooms.
• Ability to push and/or pull wheeled racks and carts weighing up to 100 lbs.
• Strong written and oral communication skills in English; Spanish or other language skills a plus.

Qualified Kickapoo Traditional Tribe of Texas Members and Native American preference is observed.

Skills and Abilities

• Work independently with minimal supervision.
• Maintain effective relationships with management, staff, and guests.
• Work under pressure in a fast-paced, stressful environment.
• Meet multiple deadlines and multitask effectively.
• Strong critical thinking, analytical, and guest service skills.
• Positive attitude with strong organizational and leadership qualities.
• Basic arithmetic skills (addition, subtraction, multiplication, division).
• Define problems, collect data, establish facts, and draw conclusions.
• Understand complex instructions and materials.
• Establish and maintain professional relationships across diverse backgrounds.
• Demonstrate leadership, teamwork, empathy, and enthusiasm.
• Maintain confidentiality.
• Follow and comply with established guest service programs.

Physical Demands

• Regularly stand, sit, walk, push, pull, and bend for extended periods.
• Reach with hands and arms; talk and listen regularly.
• Concentrate for prolonged periods.
• Close, distance, peripheral, and depth perception vision requirements.
• Effective communication in person or via telecommunications equipment.
• Hand-eye coordination and manual dexterity to operate equipment (keyboard, touch-screen, telephone, calculator).
• Frequently lift and/or move up to 30 lbs.

Work Environment

• Normal office setting and casino floor.
• Frequent walking and standing in a smoke-filled environment with public contact.
• Temperature-controlled environment with varying noise levels; may be exposed to high noise.
• Extended hours and irregular shifts, including nights, weekends, and holidays.
• Work under pressure and long hours in stressful conditions.
• May be exposed to risks when resolving issues with difficult guests or irate staff.
• Exposure to various lighting (artificial, fluorescent, flashing, strobe, colored).
• Travel may be required to perform essential functions.

Conditions of Employment

• Must obtain and retain a KTTT Gaming Commission License, including a successful background check.
• Must keep all documents current and valid.
• Must provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policies, and gaming regulations.