Hotel Overnight Front Desk Agent - Part Time - Boulan Hotel

About the role

Responsible for the accurate balance of Hotel Room Revenue, Food & Beverage, Retail outlets, Valet postings, House Accounts, and settlements in Opera & Micros. Perform and settle all End of Day procedures. Conduct Front Office functions.

Responsibilities

• Receive Handover from PM Shift; read and initial log book; follow up on any requests.
• Check Opera figures for Room Availability & Percentages; prepare emergency back-up reports.
• Ensure no pending departures and that special requests for arriving VIPs have been met.
• Perform Bucket Check: verify guest information (arrival/departure dates, payment method), guest address, and signature.
• Prepare Discrepant Room Report.
• Prepare credit limit reports for all guest folios and house accounts; note additional credit.
• Balance each cashier’s settlement report to their summary; compare amounts by running tapes by type and batch to POS Summary Report, General Cashier’s Deposit Summary, net Cash Deposit, and net Cash Settlements; note discrepancies.
• Balance and audit Front Office postings and settlements; ensure corrections from Room & Count Sheet agree to correction sheets with adequate explanation and approval.
• Balance all credit cards; charge totals to individual cashier reports; prepare credit cards for submission ensuring soft and hard copy adding machine tapes agree and are balanced with credit card folios.
• Ensure all Food & Beverage tickets (including Banquet, cash bars, and special events) are turned in at closing; no open tickets in the system.
• Separate Room Service and Restaurant checks that go directly to City Ledger or House Accounts; balance all to Guest folios POS Summary Report; complete Daily Summary.
• Balance and audit all Food and Beverage outlets; ensure Micros figures match Opera figures before processing End of Day; prepare and balance Banquet Spreadsheets (F&B checks, POS system financial data, cashiers’ summary reports).
• Balance all retail outlets; ensure retail room charges are signed and properly processed into guest folios.
• Balance and audit all Valet postings in guest folios by tickets and quantity.
• Ensure Telephone Call Accounting System reporting is completed, system is functional, and all call charges are posted to the folio.
• Prepare allowances and miscellaneous charges with proper approval and description for PC routing.
• Prepare Guest with a Balance report; zero out nightly before End of Day.
• Prepare House Account Summary nightly for PC routing.
• Perform Room & Tax postings (excluding selected house accounts), End of day rollover, and credit card settlements in Opera & Micros.
• Organize Night Audit work for distribution to the Income Auditor.
• Report problems or discrepancies daily to the Night Manager, Income Auditor, and Assistant Financial Controller.
• Ensure copy and back-up procedures are completed on the hotel’s computer system; change back-up tape nightly.
• Coordinate newspaper delivery and special requests; prepare and distribute all end-of-day reports.
• Process no-shows and cancel reservations; ensure wake-up calls are processed; update pass-on log and enter new day’s arrivals/departures/VIPs.
• Perform additional duties assigned by the Director of Finance, Assistant, or Income Auditor.
• Report guest issues or emergency situations to Night Manager.
• Project a professional, friendly, and courteous image to guests and staff; provide detailed information about hotel services, hours, key personnel, daily activities, and special functions.
• Assist in relocating guests professionally and diplomatically when necessary.
• Prepare registration cards for new arrivals; process early departures; handover information to AM Shift.
• Perform occasional overnight security duties and/or shifts.

General

• Understand and strictly adhere to Rules & Regulations in the Employees Handbook and hotel policies on Fire, Hygiene, Health, and Safety.
• Work to the best of your ability to strive for a successful, profitable business.
• Report for duty punctually following correct clock-in procedures.
• Maintain grooming and dress standards per the staff handbook; wear correct clean uniform at all times.
• Maintain high standards of personal appearance and hygiene.
• Maintain good rapport and working relationships with all staff and departments.
• Be fully aware of and cooperate with all security policies.
• Handle guest and employee inquiries courteously and efficiently; report guest complaints or problems to supervisors or manager on duty.
• Provide and maintain the highest possible service standards to guests at all times.
• Use knowledge regarding legal matters appropriately.
• Never be under the influence of drugs or alcohol while on duty.
• Be familiar with the hotel’s emergency procedures.
• Never communicate with the press regarding Think Hotel Group, its clientele, or owners.
• Do not carry any weapons on property.