Hotel - Night Auditor Supervisor

Job Title

Night Audit Supervisor

About the Role

Responsible for overnight hotel operations, ensuring accurate financial reporting, guest services, and security of the property during night hours. This position combines front desk responsibilities with accounting oversight.

Responsibilities

• Perform nightly audits of all hotel’s financial transactions, ensuring accuracy in reports, postings, and reconciliations
• Act as the primary point of contact for guest needs and inquires overnight, from resolving issues to handling special requests
• Collaborate with Front Desk morning shift to address outstanding items from the night audit and communicate any pertinent information to ensure exceptional guest service
• Check guests in and out, answer phones, and assist with various guest needs throughout the night
• Ensure that all charges for rooms, food, beverage, phones and miscellaneous are posted correctly
• Answer guest inquiries about hotel service, facilities, hours of operation, restaurants, transportation and entertainment
• Handle guest challenges in a friendly and courteous manner

Qualifications

• Previous experience in hotel night audit is preferred
• A high School diploma or equivalent required
• Proficiency with Hotel operating systems and accounting software is preferred
• Excellent customer service and communication skills
• Strong problem-solving abilities
• Ability to work independently and efficiently with minimal supervision

Physical Demands and Work Environment

• Ability to lift, move, push and pull equipment or boxes in excess of 20lbs
• Ability to stand or walk for duration of shift
• Ability to work flexible hours to include nights, weekends and holidays as needed
• Ability to operate office equipment such as computers

Benefits

• Comprehensive Medical, Dental and Vision
• Flexible Spending Account and Health Savings Account options
• 401k with an Employer Match
• Short Term and Long Term Disability
• Group and Supplemental Life & AD&D
• Gym Discount Program
• Pet Insurance
• Wellbeing Program
• and more!

Company Culture

IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future while preparing them for college and for life. IMG Academy has been nationally recognized by organizations including Sports Business Journal, USA Today, and the Best and Brightest Companies to Work For for its workplace culture, innovation, and commitment to developing people both on and off the field.

Equal Opportunity

IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.