HOTEL NIGHT AUDITOR

Responsibilities

• Engage in selling hotel rooms over the phone and in person, explaining amenities, benefits, and attempting to close the sale.
• Turn in sales leads by engaging in curious conversations with guests, reviewing hotel reports, listening, and being observant.
• Perform final checks of room charges and other transactions before audit, generate audit reports and records as outlined in audit procedures, and perform checks of audit reports as outlined in audit procedures.
• Prepare credit card summaries and checks approval, prepare, and balance all reports required by management, and post room and tax revenues and any phone or other charges.
• Handle check-in and check-out of guests, post payments and charges as necessary, answer the hotel switchboard in a timely, efficient, and courteous manner, and provide additional guest services such as airport transportation, minor maintenance, and additional room services.
• Manage guest problems and complaints, serve as an information agent for hotel guests, perform a variety of clerical and office duties, and may be required to perform security checks and hall patrols.
• Execute daily reservation checks to ensure no revenue is lost by unsold rooms and prevent overbooking, prepare coffee and breakfast bar for guests if applicable.
• Be thoroughly familiar with all emergency procedures concerning accidents, fires, bomb threats, illness of guests, and other incidents as outlined in the “Safety & Security” manual.
• Communicate accurately with co-workers and management regarding guest room accounting and other pertinent information.

Qualifications

• Thoroughly familiar with the physical layout of the entire building.
• Accurately account for all guest rooms.

Benefits

• 401(K)
• Health, Dental, and Vision Insurance
• Health Savings
• Flex Spending Accounts
• Paid Time Off
• Education Reimbursement

Schedule

Hours may vary based on shift and department needs.

Pay

Compensation is commensurate with experience.