Hotel Night Auditor

About the role

The Night Auditor for the AC Hotel McKinney will be responsible for completing all nightly audit-related duties while providing guest service at the hotel's front desk.

Responsibilities

• Perform nightly audit duties, balancing daily paperwork and shift reports.
• Attend to guest needs including check‑in/check‑out, reservations, and answering questions.
• Maintain proactive guest security and ensure a safe, clean, and friendly work environment.
• Count cash and maintain accuracy of the issued cash drawer at shift start and end.
• Review the front desk log for problems or special requests.
• Greet, register, and assign rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate pertinent shift information to the Front Office Manager, General Manager, and desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Ensure smooth shift transition by communicating all information to the following shift.
• Collaborate with all hotel departments to deliver high‑quality customer service.
• Answer inquiries about hotel services, guest registration, and provide shopping, dining, entertainment, and travel directions.
• Explain in‑room and hotel features to guests.
• Complete required shift paperwork and night audit reports daily.
• Perform other duties as assigned by management.

Requirements

• Willingness to work overnight hours.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Generous 401(k) retirement match.
• Paid holidays and paid time off.
• Access to Employee Assistance Program and Associate Emergency Foundation.