Hotel Indigo Baltimore - Front Desk Agent (part time)

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre‑registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently post all charges.
• Maintain complete working knowledge of the Front Office computer or manual system, including all daily transactions and infrequent ones.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including taking same‑day reservations (approximately 2 minutes per reservation).
• Know and follow cancellation and relocation procedures when necessary.

Pay

Starting Pay: $16 per hour