Hotel Housekeeping / Room Attendant

About the Role

Responsible for cleaning and maintaining the guest rooms areas according to company procedures and at a level that meets or exceeds company standards.

Team Member Experience

• Complimentary Meals: All AM and PM shift team members enjoy free, freshly prepared lunches daily.
• Quarterly Team Rallies: Each quarter, the team comes together to celebrate achievements, share updates, and build momentum through engaging rally-style events.
• Employee Recognition: Outstanding performance is recognized through awards, shout-outs, and recognition programs.
• Monthly Family Breakfasts: Once a month, the team gathers for a welcoming family-style breakfast.

Essential Job Functions

• Stocks housekeeping bag to ensure that enough cleaning needs, equipment and amenities are available to properly clean each room.
• Observes knocking procedures upon entering a guest room.
• Cleans the guest rooms assigned. Ensures the amenities are stocked for each cleaned room. Completes entire housekeeping checklist.
• Accurately marks clean rooms to supervisor for inspection.
• Reports any damages or hazards that are present in guest rooms, i.e., burned out light bulbs, broken furniture, broken lights, etc. in Guestware or Housekeeping Coordinator.
• Secures guest room doors upon exiting the room.
• Keeps the corridors and service area neat at all times.
• Turns in all lost and found items and all guest room keys.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to management.
• Reports accidents, injuries, near-misses, property damage or loss to management.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance (specific standards outlined in team member handbook).
• Perform any related duties as requested by management.
• Assists other Housekeeping Personnel when needed.

Qualifications

Knowledge, Skills & Abilities:

• Bend and reach to dust, clean and make beds and bathroom
• Stand and walk for varying lengths of time, often long periods
• Talk to many different kinds of people to give information, answer questions and provide required services
• Visually inspect rooms for cleanliness and guest belongings that have been left behind
• Use written communication skills to mark completed rooms on daily paperwork
• Move fingers, arms and hands quickly and easily to perform cleaning duties

Physical Demands:

• Lifting fifty (50) pounds maximum
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts