Hotel Housekeeper Supervisor

Duties and Responsibilities

• Projects a positive image
• Greets all guests and Team Members
• Actively coaches, mentors and develops team members
• Generates daily assignments for Team Members
• Performs property and guestroom inspections, documenting as required
• Checks and reports room statuses as needed
• Inventories and orders departmental supplies
• Facilitates hotel lost-and-found
• Creates work schedules
• Administers payroll
• Acts as “Manager on duty” representing the hotel in resolving guest conflict
• Keeps staff informed of pertinent information
• Liaises with other departments as operational issues arise
• Ensures that an adequate number of vacant/clean/inspected rooms are available throughout the day
• Generates shift reports recording key hotel statistics and incidents
• Limits the number of accidents and injuries by promoting job safety
• Grants PTO and conducts Team Member evaluations

Job Requirements

• Must be twenty-one (21) years of age or older
• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Associate’s Degree in Related field- required
• OR Two (2) years’ Supervisory experience- required
• OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department- required
• OR Two (2) years’ experience in the hiring position’s Department- required
• Two (2) years of experience in Hotel Housekeeping- preferred
• Must successfully pass job interview, including a guest service audition
• Must be able to lift and carry up to 50 lbs
• Good writing and verbal communication skills required (skills test may be administered)
• Must be able to stand and walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment - phones, computers, etc.
• Must be in good physical condition and able to pass a physical fitness test
• Willing to travel and participate in training as recommended or required
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment