Hotel Housekeeper

About the role

When a guest walks into our rooms, imagine the first look they take—followed by the sigh of relief because they’ve arrived in their home away from home, be it for a night or a week, and it’s perfect. Everything is exactly in its place: crisp, pressed linens, perfectly placed pillows, a sparkling mirror, and every detail adding up to an experience our guests feel great about because they know they’re in good hands while staying with us. As a hotel housekeeper, your contribution helps ensure guests an enjoyable and comfortable stay, which in turn creates a customer for life.

Responsibilities

• Organize, confirm, and process guest check-in/check-outs and adapt for any changes; verify guest identity
• Respond to and resolve guest requests
• Secure payments, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Maintain confidentiality of all guests and proprietary information
• Communicate any emergency, lost item, or theft to proper staff and/or authorities
• Report maintenance problems, accidents, and safety hazards
• Keep contingency lists in case of emergency and communicate necessary messages
• Protect company assets
• Comply with all quality assurance expectations
• Perform other reasonable job duties as requested by Supervisors

Requirements

• A professional demeanor with a warm and welcoming personality
• Ability to engage easily and actively connect with others
• Genuinely caring and compassionate, with a visible desire to understand others
• Ability to create confidence and trust while communicating the right message at the right time
• Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels
• Direct yet tactful and considerate of the audience
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette
• Maintain awareness of undesirable people on premises
• Clean professional appearance

Minimum Qualifications

• Ability to stand for long periods of time or entire shifts
• Read and visually verify information in a variety of formats (e.g., small print)
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance

Benefits

• Incentives
• Employee Referral Program
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase
• 401k with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident Insurance (Full-Time)
• Critical Illness Insurance (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

Schedule

• Flexible Shifts Available: Morning/Evening/Night
• Weekends
• Full-Time/Part-Time