Hotel Housekeeper

About the role

As a hotel housekeeper, your contribution helps ensure guests an enjoyable and comfortable stay, creating a customer for life.

Responsibilities

• Avoid guest dissatisfaction by organizing, confirming, and processing guest check-ins/check-outs and adapting for any changes.
• Respond to and resolve guest requests, secure payments, and adjust billing as needed.
• Provide guests with room and hotel information, directions, amenities, and local interests.
• Run daily reports, review them, and communicate necessary messages to the next shift's staff.
• Complete cashier and closing reports, count the bank securely, accept and record wake-up calls, and deliver them to the right department.
• Maintain confidentiality of all guests, proprietary information, and communicate any emergency, lost item, or theft to proper staff and/or authorities.
• Report maintenance problems, accidents, and safety hazards, and maintain contingency lists in case of emergency.
• Protect company assets and comply with all quality assurance expectations.

Requirements

• A professional demeanor and a warm, people-oriented demeanor.
• A team-first attitude and a gift for paying attention to the smallest details.
• A clean professional appearance.
• The ability to stand for long periods of time or entire shifts.
• The ability to read and visually verify information in a variety of formats.
• The ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• The ability to move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.

Qualifications

• A professional demeanor and a warm and welcoming personality.
• The ability to engage easily and actively connect with others, be genuinely caring and compassionate, and visibly demonstrate a desire to understand others.
• The ability to communicate the right message at the right time, be direct yet tactful and considerate of the audience, speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• The ability to maintain awareness of undesirable people on premises.

Skills

• A professional demeanor and a warm and welcoming personality.
• The ability to engage easily and actively connect with others, be genuinely caring and compassionate, and visibly demonstrate a desire to understand others.
• The ability to communicate the right message at the right time, be direct yet tactful and considerate of the audience, speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• The ability to maintain awareness of undesirable people on premises.

Benefits

• Incentives
• Employee Referral Program
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase
• 401(k) with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

Schedule

• Flexible Shifts Available
• Morning/Evening/Night
• Weekends
• Full-Time/Part-Time

Pay

• Not specified