Hotel Housekeeper

About the role

Responsible for maintaining cleanliness of the hotel at a level consistent with brand standards and company policies.

Responsibilities

• Performs daily guest room cleaning in accordance with brand standards, averaging approximately 30 minutes per room except for suites or unusually dirty rooms.
• Cleans guest rooms and common areas following daily and detailed cleaning procedures outlined in brand training.
• Performs detailed and deep-cleaning tasks as assigned, including carpet shampooing, floor steaming, mattress flipping, HVAC vent and PTAC cleaning, light fixture detailing, wall and baseboard scrubbing, and replacement of smoke detector and carbon monoxide detector batteries as directed.
• Strips linens and towels promptly upon guest checkout.
• Maintains cleanliness, organization, and overall appearance of assigned work areas and the hotel property.
• Assists with laundry duties as needed, including sorting, washing, drying, and folding.
• Transports linens to and from laundry or front desk areas as required.
• Keeps cleaning supplies stocked, labeled, and properly stored according to safety guidelines.
• Promptly reports guest complaints, maintenance issues, and any room or property damage to management, including damaged linens, evidence of smoking or prohibited activity, missing or damaged property.
• Follows all company safety procedures to maintain a safe environment for employees and guests.
• Completes all required company and brand standard training and adheres to established policies and procedures.
• Maintains a clean, professional personal appearance in accordance with company policy and brand standards.
• Provides friendly and competent customer service with a smile.
• Reports for work in a timely manner when scheduled with regular and consistent attendance.
• Assists in other duties as assigned in a timely manner.

Requirements

• Must be able to work well with others and independently.
• Must have a basic knowledge of cleaning and forms of bacterial and viral transmission.
• Must have reliable transportation and phone or a number to be reached at.
• Must be available to work holidays, weekends, or any time needed.
• Must be able to communicate in English.
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

Qualifications

• Motel/hotel, retail, custodial, or guest service experience preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by the Housekeeper to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• Must occasionally lift and/or move up to 50 lbs.
• While performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch, or crawl.
• Physical attendance at the primary work location is required.

Benefits

• Paid vacation
• 401K and matching contributions
• Health, dental, and vision insurance
• Short and long-term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)