Hotel General Manager

About the role

The DoubleTree by Hilton Madison East, managed by NCG Hospitality, is seeking a Hotel General Manager to lead all aspects of the property's operations, team development, guest experience, and financial performance.

Responsibilities

• Plan, develop, and oversee day-to-day operations to ensure smooth and efficient execution across departments.
• Manage staffing functions including recruitment, onboarding, training, scheduling, and performance management.
• Foster an inclusive, fun, and safe workplace culture that supports team development and engagement.
• Deliver exceptional guest service and set high service expectations for the entire team.
• Maintain strong community and guest relationships to promote loyalty and satisfaction.
• Ensure compliance with brand and company standards, including cleanliness, certifications, and quality control protocols.
• Prepare and implement the annual operating budget, revenue plan, and sales strategy.
• Lead all property-level sales and revenue management efforts, including forecasting and budget reporting.
• Analyze financial performance, identify variances, initiate corrective actions, and complete required financial reports.

Requirements

• College degree or at least five years of related work experience in business management, hospitality, or a related field.
• Strong customer service skills, including problem-solving and complaint resolution.
• Strong interpersonal, relationship-building, and communication skills.
• Strong attention to detail and organizational ability.
• Ability to work effectively and efficiently in a fast-paced setting.
• Reliability, honesty, and a desire to contribute to a supportive and effective team.

Benefits

Career Development

• Personalized career pathing and skill development.
• Leadership and mentorship programs.
• Educational and certification reimbursement.

Team Member Perks

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels.
• Catch of the Day – earn bonuses for going above and beyond to support the team and guests.
• Everyone Sells – earn cash for bringing in business to our properties.
• Paid Volunteer hours – earn money for community service.

Health & Wellness

• Medical, dental, and vision plans.
• Paid sick time and Paid Time Off.
• Virtual telehealth access and employee assistance resources.
• Monthly health and fitness reimbursement programs.

Financial Support

• Same-day pay options.
• Referral bonus – earn cash for bringing great team members.
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%.
• Health Savings Account.
• Structured bonus program.