Hotel General Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Reinforces standards for personnel administration and performance in compliance with KHC policies/procedures, state, federal and local laws; standards on service to patrons, room rates, advertising, publicity, sales goals, credit, food selection (depending on business unit) and service, and type of patronage to be solicited.
• Oversees and manages the business unit's overall financial performance including but not limited to: Revenue Management, Accounts Payable, Accounts Receivable, Payroll, Cash Handling and Purchasing and communicates with corporate support staff as needed.
• Develops and manages operating budgets in conjunction with subordinate managers and Director of Operations.
• Ensures compliance with franchise agreements through regular inspections of the quality and service programs, franchise required reports are accurate filed on time, new standards and capital needs are addressed and the guest relations cases are answered in a timely manner.
• Makes sure recruitment, hiring, training, development and orientation of all employees. Oversees employee relations and provides leadership for all staff members. Oversees and ensures compliance on safety training and programs such as MSDS status, lock out tag out, safety committees, blood-borne pathogens, prevention, fire/tornado procedures and general safety.
• Controls funds, authorizes expenditures, and assists in planning budgets for departments.
• Holds weekly staff meetings to ensure that regular and consistent communication is taking place. Holds department heads accountable for revenue and departmental meetings.
• Schedules and oversees the Manager on Duty (MOD) system at the business unit.
• Makes sure guests' rooms, public access areas, and outside grounds are inspected for cleanliness and appearance.
• Answers patrons' complaints and resolves problems quickly to ensure guest satisfaction.
• Ensures guest satisfaction through excellent customer service, training and timely follow-up.

QUALIFICATIONS

• Associates Degree (AA) and three to four years experience or Bachelor's degree (BA) from four-year college or university and two years experience; or equivalent combination of education and experience.
• Ability to read, develop, analyze and interpret the most complex documents and financial reports. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to read, write and implement safety programs for employees and guests.
• The ability to communicate clearly in person, via telephone and in writing.
• Ability to understand, interpret, develop and manipulate accounting concepts such as budgeting, cost analysis, financial planning, percentages, turnover, general ledger, accounts payable, payroll, accounts receivable and purchasing.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.