Hotel General Manager

Job Summary

The Hotel General Manager is responsible for the overall leadership, performance, and profitability of the hotel. Reporting directly to ownership, this role oversees all hotel operations, including guest experience, financial performance, staffing, and property standards.

Key Responsibilities

• Provide overall leadership and direction for all hotel departments, including Front Office, Housekeeping, Maintenance, Food & Beverage (if applicable), and Sales
• Serve as the primary point of contact between hotel ownership and on-site operations
• Oversee financial performance, including budgeting, forecasting, revenue management, and cost control
• Ensure high standards of guest satisfaction, service quality, and brand consistency
• Recruit, hire, train, and manage department leaders and hotel staff
• Establish performance expectations, conduct evaluations, and implement corrective action when necessary
• Ensure compliance with all local, state, and federal regulations, including employment, safety, and health standards
• Oversee vendor relationships, contracts, and capital improvement initiatives
• Monitor property condition and ensure preventative maintenance and safety programs are effectively executed
• Analyze operational data and KPIs to drive continuous improvement and informed decision-making
• Lead and support a positive workplace culture aligned with company values

Skills And Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
• 5+ years of progressive hotel management experience, including senior leadership or General Manager responsibility
• Strong financial acumen, including experience with budgets, P&L statements, and revenue management
• Pioneering ability to lead, develop, and retain high-performing teams
• Excellent communication, leadership, and decision-making skills
• Strong guest-service orientation with a commitment to operational excellence
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with hotel management systems and business software; experience with HR/payroll platforms preferred
• Ability to work flexible hours, including evenings, weekends, and holidays as needed