Hotel General Manager

Job Responsibilities

• Interview, hire, and train associates
• Plan, assign, and direct work
• Appraise performance, reward, and discipline associates
• Address complaints and resolve problems
• Direct, train, and mentor associates
• Ensure all Owner and brand directed initiatives are implemented
• Monitor customer service
• Promote the hotel and company in the community
• Aid in the development of sales strategies and action plans
• Develop and maintain positive business relationships
• Represent company at community organization meetings
• Conduct regular physical inspections
• Answer inquiries about hotel policies and services
• Administer state and local laws governing inn keeping and associate relations
• Develop and maintain hotel budget
• Facilitate and maintain ongoing communication and collaboration with associates
• Perform administrative tasks such as maintaining inventory, processing payroll, and handling accounting and purchasing functions
• Maintain up-to-date records and files
• Provide information about hotel hours and services
• Ensure hotel cleanliness

Job Requirements

• 3 to 5 years’ experience in guest services, front desk, housekeeping, management operations, or related professional area
• Bachelor’s degree (B. A.) or equivalent from four-year college or university, or equivalent combination of education and experience
• Solid organizational, time-management, and prioritization skills
• Exceptional customer service skills

Benefits

• Earn excellent compensation packages, which may vary depending on location
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

Pay

$90,000 and up based on experience, plus bonus potential

Schedule

N/A