Hotel General Manager

Key Responsibilities

• Lead all hotel operations, including front office, housekeeping, maintenance, sales, restaurant, and bar.
• Maintain a visible presence throughout the hotel and ensure a polished, personalized guest experience.
• Manage revenue, expenses, payroll, forecasting, budgeting, and overall hotel profitability.
• Review financial and operating reports and take action when performance falls below expectations.
• Recruit, train, coach, and hold department leaders accountable.
• Oversee restaurant and bar service, labor, inventory, food costs, beverage costs, and profitability.
• Monitor guest reviews and resolve service issues quickly and professionally.
• Partner with sales and revenue management to improve occupancy, ADR, RevPAR, group business, and food and beverage revenue.
• Maintain high standards for cleanliness, property condition, safety, licensing, and regulatory compliance.

Qualifications

• Previous General Manager or senior hotel leadership experience.
• Upscale, boutique, lifestyle, resort, or full-service hotel experience preferred.
• Strong knowledge of hotel financial statements, budgeting, labor management, and cost controls.
• Prioritization of guest satisfaction and delivery of financial results.