Hotel Front Desk Supervisor, Yavapai Hotel

The opportunity Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at Yavapai Hotel in Grand Canyon, Arizona. As a Front Desk Supervisor, you will be responsible for overseeing front desk operations and delivering exceptional service to our guests. If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now. Pay $18.00 - $18.00 / hour Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer. What We Offer Health, dental, and vision insurance*401 (k) with company match*Paid vacation days and holidays*Paid parental bonding leave*Tuition or professional certification reimbursement*Weekly pay50% off food in our restaurant, tavern, coffee shop, and deli20% off retail and grocery itemsTraining and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwideAvailable for full-time, year-round team members Life at the Grand Canyon Every day can be an adventure when you live and work at Grand Canyon National Park. Join our global team helping guests enjoy this natural wonder. Whether you want to work for a season or make the Grand Canyon your home, we have opportunities for anyone wanting to live and work in a National Park! Variety of low-cost housing available for $50 - $75/ week, including wi-fi, satellite TV, and all utilitiesFree laundry facilitiesHealthy work-life balanceCommunity recreation center with a gym and monthly outingsTons of activities with the South Rim of the Canyon only minutes away, including camping, hiking, river rafting, stargazing, and museumsWeekly trips and outings What will you do? Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actionsProvide team members with guidance on handling difficult problems or in resolving escalated guest complaintsImplement policies, procedures, and service standards in conjunction with managementPrepare and issue work schedules, deadlines, and duty assignments for office or administrative team membersCoordinate with housekeeping department More About You At least 2 years' experience in hospitality, front desk experience is preferredPrior supervisory experience preferredComputer literate in MS Office programs; some experience with property management systems preferredMust be fluent in English language both spoken and writtenNo college degree required Physical Requirements Ability to stand and walk the entirety of the shiftVisual acuity and manual dexterity required to operate computer and complete paperwork Shift details Days Evenings Holidays M-F Weekends 8hr shift OT as needed Who We Are Delaware North's operations in Grand Canyon National Park offer the opportunity to experience living and working in one of the natural wonders of the world. We provide a variety of employee housing options including shared trailers, apartments, dorm rooms, and houses, with amenities including a community center, free internet, workout, and recreational equipment. We also offer team member food and retail discounts. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.