Hotel Front Desk Supervisor - Springhill Suites by Marriott Columbus Easton
Concord Hospitality Enterprises · Columbus, OH · 2 wk ago
On-siteManagement$19/hrFull-time
What You'll Be Doing
- Create a welcoming, smooth, and memorable guest experience
- Lead by example and support the front desk team during daily operations
- Check guests in and out quickly, accurately, and with a friendly attitude
- Answer guest questions, resolve concerns, and make recommendations
- Manage reservations, room blocks, and special requests
- Answer phone calls and communicate with professionalism and confidence
- Stay informed on hotel amenities, room types, rates, and promotions
- Help monitor room availability and support hotel revenue strategies
- Keep the front desk and lobby area organized, clean, and guest-ready
- Support emergency and safety procedures when needed
What We’re Looking For
- A high school diploma or equivalent
- Experience in hospitality, customer service, or leadership (optional)
- Strong communication skills and confidence working with people
- Natural leadership mindset and ability to motivate a team
- Organized, detail-oriented, and able to multitask
- Comfortable in a fast-paced environment where no two days are the same
- A flexible schedule, including evenings, weekends, and holidays
- A passion for creating positive guest experiences
Why You’ll Love Working Here
- Competitive pay
- Medical, dental, and vision insurance
- 401(k) with company match
- Life insurance and disability coverage options
- Discounted hotel stays
- Ongoing training, mentorship, and career growth opportunities
Why Concord Hospitality?
- Committed to diversity, inclusion, and creating a workplace where everyone feels welcome
- Values: Quality, Integrity, Community, Profitability, FUN
- Proud to be an equal opportunity employer