Hotel Front Desk Supervisor

About the role

The Front Desk Supervisor oversees the daily operations of the front desk, ensuring every guest receives a warm welcome and a seamless stay. You'll lead and support the guest service team, resolve guest concerns, and serve as Manager on Duty during your assigned shift.

Responsibilities

• Supervises front desk personnel, including guest service agents and night auditors, during the assigned shift.
• Oversees check-in/check-out procedures, reservations, and guest billing for accuracy.
• Resolves guest concerns and service issues promptly and professionally.
• Trains, coaches, and supports front desk associates to meet brand and service standards.
• Serves as Manager on Duty, overseeing hotel operations during the assigned shift.
• Handles cash and credit transactions and maintains accurate shift banks.
• Ensures Hilton brand standards and Shamin Hotels service expectations are met.
• Supports the Front Office Manager with reporting and daily operations.
• Reports to work for scheduled shifts, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Performs other related duties as required.

Requirements

Top requirements include: Team Up: Be Golden, Collaborate and Help Others Succeed. Own It: Be a role model, Embrace Responsibility and Keep Learning. Passionately Serve: Be Positive, Care Deeply and Create Memories.

Benefits

In addition to competitive pay of $18 – $20/hr, we offer a range of benefits for full-time associates, including:

• Health, dental, vision, accident and short and long term disability insurance
• Pet insurance
• Gym membership discounts
• Paid time off
• Paid holidays
• Shamin Perk discounts on tickets, rental cars and attractions
• Footwear discounts
• 401K plan with company match
• Employee discounts at our branded hotels