Hotel Front Desk Supervisor

Starting at $19.00-$22.00/hour; experienced candidates may qualify for a higher wage.

Schedule

Flexible availability required Monday to Friday, Weekends, and Holidays. Open to Morning and Evening shifts.

Why You’ll Love Working Here

The Hotel Front Desk Supervisor position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We take great pride in the inclusive environment we’ve created, attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Tru/ Home2 Suites by Hilton Flagstaff.

Responsibilities

• Lead the way in guest service excellence as the Hotel Front Desk Supervisor, overseeing daily front desk operations, supporting team members, and ensuring every guest has a smooth and memorable stay.
• Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs, setting the standard for front desk team to follow.
• Enforces policies and procedures according to NCG Hospitality and property brand standards.
• Assists in recruitment, orientation, training, and scheduling of new team members.
• Assists in reviewing and approving city ledger/direct billing, guaranteed no-show billing, direct bill accounts, Service Recovery files and end-of-month reports.
• Ability to perform all duties of a Guest Service Representative.

Requirements

• Six or more months of front desk experience.
• At least one year of supervisory experience.
• Motivated to maintain excellent customer service reputation.
• Strong oral and written communication and interpersonal skills.
• Strong attention to detail, organization, and follow-up abilities.
• Ability to work effectively and efficiently in a fast-paced setting.

Benefits

Career Development

• Personalized career pathing and skill development.
• Leadership and mentorship programs.
• Educational and certification reimbursement.

Team Member Perks

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels.
• Catch of the Day – earn bonuses for going above and beyond to support team and guests.
• Everyone Sells – earn cash for bringing in business to our properties.
• Paid Volunteer hours – Earn money for community service.

Health & Wellness Benefits

• Medical, dental, and vision plans.
• Paid sick time and Paid Time Off.
• Virtual telehealth access and employee assistance resources.
• Monthly health and fitness reimbursement programs.

Financial Support

• Same-day pay options.
• Referral bonus – earn cash for bringing great team members.
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%.