Hotel Front Desk Receptionist

Shift times may include 7 am-3 pm and 3 pm- 11 pm. Weekend availability required. Get access to the Hilton Employee Rate on Day 1! We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation: $15 hourly Qualifications Must be able to stand on your feet for 8 hours during a typical shiftPlease only apply if you meet each of these criteriaWell-versed in taking telephone calls and handling stressful situationsWorking knowledge of Microsoft Office and reservation management systems1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredExcellent time management skills, organizational skills, customer service skills, and interpersonal skillsHigh school graduate, GED recipient, or equivalent Responsibilities Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environmentField customer complaints when necessaryGive every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbersBookkeeping: keep accurate records of all hotel guest account information Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Communicate with housekeeping to make sure guest rooms are ready