Hotel Front Desk Receptionist

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation: $16.50 per hour Qualifications Has previous experience or working knowledge of Microsoft Office and reservation management systemsHigh school diploma, GED, or equivalentDisplays impeccable interpersonal, time management, organizational skills, and customer service skills1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredHas experience answering telephone calls and troubleshooting stressful situations Responsibilities Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programsWelcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationHandle customer complaints as necessaryBookkeeping: keep accurate records of all hotel guest account information Connect with the housekeeping department to ensure guest accommodations are ready