Hotel Front Desk Receptionist

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation: $14 - $16 hourly Qualifications Must have graduated high school, received a GED or equivalentDisplays impeccable interpersonal, time management, organizational skills, and customer service skillsExhibits working knowledge of Microsoft Office and reservation management systems1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredHas experience answering telephone calls and troubleshooting stressful situations Responsibilities Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationConnect with the housekeeping department to ensure guest accommodations are readyHandle customer complaints as necessaryPerform regular bookkeeping duties: make sure hotel guest information is current and correct Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests