Front Desk Receptionist

Essential Duties and Responsibilities

• Greet and assist patients, visitors, and volunteers with professionalism and compassion
• Check patients in and out; verify demographics, eligibility status, and required documentation
• Ensure forms and consents are complete and properly documented
• Collect payments or donations at time of service following cash-handling procedures
• Answer and route phone calls appropriately
• Submit complete follow-up scheduling requests to the Centralized Scheduling team
• Perform clerical tasks including scanning, uploading, and distributing documents
• Maintain front desk and lobby organization and cleanliness
• Uphold HIPAA standards and patient confidentiality
• Escalate patient concerns or issues as appropriate
• Support volunteers or students assigned to front desk operations

Qualifications

• High school diploma or GED from an accredited institution
• CPR/BLS certification
• Basic computer proficiency to include Windows, MS Office, and the internet
• Bilingual (English and Spanish), both written and verbal, is required per operational need.

About the Role

The Front Desk Receptionist serves as the primary point of contact for patients, visitors, volunteers, and community partners in a clinic operating under a centralized scheduling model. This role focuses on patient check-in and check-out, registration accuracy, payment collection, phone support, and ensuring a welcoming, organized, and patient-centered front desk experience. This position may require travel between clinic locations to support operational and patient care needs.

Policies

Advancement is based on demonstrated competencies, level of responsibility, and performance expectations rather than length of service. This is indicated by a skills checklist as signed by a direct supervisor.

Physical Requirements

The ability to stand, walk, sit, bend, reach, and lift up to 50 pounds is required for this position.

About St. Vincent de Paul

The Society of St. Vincent de Paul is dedicated to feeding, clothing, housing, and healing individuals and families in our community who have nowhere else to turn for help. As important, SVdP provides meaningful opportunities for volunteers to serve their neighbors in need with love and compassion. As an employer, the Society of St. Vincent de Paul knows the importance of exceeding the expectation of being an “equal opportunity employer”. As an organization, we are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the guests we serve within St. Vincent de Paul. SVdP does not discriminate based upon race, ethnicity, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a veteran, status as an individual with a disability, and any other characteristics.