Hotel Front Desk Night Auditor

About the role

Under new ownership, the Promenade Inn and Suites is looking for a team member who will bring professionalism and exceptional guest service. We are primarily looking for a team member who can work Night Audit, 11 pm to 7 am, 2 Nights a week (16 hours).

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out efficiently, ensuring accurate information
• Answer phone calls and direct inquiries to the appropriate department
• Assist guests with inquiries and requests, and resolve any issues promptly
• Maintain a clean and organized front desk area
• Process payments and handle cash transactions accurately
• Collaborate with other hotel staff to ensure guest satisfaction
• Make sure every hotel guest has a pleasant stay
• Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
• Process additional administrative, bookkeeping, and accounting procedures as required
• Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management

Qualifications

• Previous experience in hospitality or hotel is preferred
• Proficiency in using phone systems and basic office equipment
• Strong customer service skills with a focus on guest relations
• Excellent communication skills with the ability to interact effectively with guests; multilingual abilities are a plus
• Knowledge of phone etiquette and professional demeanor
• Must be computer proficient; experience with accounting or reservation software is a bonus
• Outstanding communication skills and excellent customer service skills are required
• Experience in the hospitality industry or guest services is preferred, but not required
• Requires a flexible schedule that allows for overnight shift hours

Pay

Compensation: $18.50 hourly

Benefits

• Competitive pay based on experience
• Opportunities for career growth within the hospitality industry
• Training provided to enhance skills and knowledge