HOTEL FRONT DESK NIGHT AUDITOR

Summary

The Hotel Front Desk Night Auditor is responsible for providing exceptional guest service while managing check-in and check-out processes, handling reservations, and serving as the primary point of contact for guests. This role creates a welcoming first and last impression and ensures a positive guest experience throughout their stay.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure
• Perform guest check-in and check-out efficiently and accurately
• Process room reservations, cancellations, and modifications
• Handle guest inquiries, requests, and concerns promptly and courteously
• Resolve guest issues or escalate to management as needed
• Process payments, room charges, and refunds accurately
• Maintain accurate guest records and cash handling procedures
• Answer incoming calls and route messages appropriately
• Cook up with housekeeping, maintenance, and other departments to meet guest needs
• Promote hotel amenities, services, and local attractions
• Maintain a clean, organized, and professional front desk area

Requirements

• A high school diploma or equivalent
• Previous hotel, hospitality, or customer service experience preferred
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Basic computer and reservation system proficiency
• Strong attention to detail and problem-solving skills
• Ability to handle electronic payments accurately
• Professional appearance and demeanor

Qualifications

• High school diploma or equivalent required

Skills

• Customer service and communication skills
• Attention to detail and problem-solving skills
• Computer and reservation system proficiency
• Handling electronic payments accurately

Benefits

• Base salary is just one component of our competitive Total Rewards package
• Includes wellness programs designed to support team members' financial, physical, and mental well-being
• Specific benefits such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position
• Paid time off is earned according to the local policy and increases with the length of employment